Privacy policy

Privacy Policy

Last updated: 13.11.2025

1. INTRODUCTION

Welcome to HappyPetLabs. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website, you consent to the practices described in this policy.

HappyPetLabs is operated by Xanper LTD, located at:
71-75 Shelton Street, Covent Garden,
London WC2H 9JQ, United Kingdom.

If you have any questions or requests regarding your data, you can contact us at:
support@happypetlabs.com

2. INFORMATION WE COLLECT

We collect the following types of information to provide and improve our services:

a. Personal Information You Provide

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by Shopify or your chosen payment provider)

  • Order details

b. Automatically Collected Information

When you browse our store, we automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the website

  • Cookies and tracking data

c. Payment Information

We do not store your full payment details.
Payments are securely processed by:

  • Shopify Payments

  • PayPal

  • Klarna (if enabled)

  • Any other payment method you choose at checkout

These services handle your card information according to their own security standards.

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • To process and fulfill your orders

  • To send order confirmations and shipping updates

  • To respond to customer service requests

  • To improve website performance and user experience

  • To detect and prevent fraud

  • To comply with legal and tax obligations

  • To send marketing emails (only with your consent)

4. HOW WE SHARE YOUR INFORMATION

We only share necessary information with trusted service providers to operate our business:

a. Shopify

Our store is hosted by Shopify. They process your personal data to help us operate the website and deliver orders.
Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

b. Shipping Partners

We share your name, address, email, and phone number with delivery carriers to deliver your order.

c. Payment Providers

Your payment details are shared with the provider you select at checkout (Shopify Payments, PayPal, Klarna, etc.).

d. Legal Requirements

We may disclose your data if required by law, such as tax authorities or to comply with court orders.

We do not sell or rent your personal information.

5. COOKIES & TRACKING TECHNOLOGY

Our website uses cookies to:

  • Enable shopping cart functionality

  • Improve site speed

  • Remember your preferences

  • Analyze traffic

  • Deliver relevant ads

You can change your cookie preferences any time using the “Cookie preferences” link in the footer.

6. DATA RETENTION

We store your personal information only as long as necessary to:

  • Provide our services

  • Comply with legal and tax obligations

  • Resolve disputes

Order information is kept for at least 6 years as required by UK accounting laws.

7. YOUR RIGHTS

Depending on your location (EU/EEA/UK), you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Request a copy of your data

  • Object to certain data processing

  • Withdraw consent at any time

To make a request, email us at support@happypetlabs.com.

8. DATA SECURITY

We take reasonable technical and organizational measures to protect your data.
However, no online transmission is 100% secure; use the website at your own risk.

9. INTERNATIONAL TRANSFERS

Because our store is hosted by Shopify and uses global payment providers, your information may be transferred outside your home country. All transfers follow GDPR and UK data protection requirements.

10. CHILDREN’S PRIVACY

Our store is not intended for individuals under the age of 16.
We do not knowingly collect data from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes are effective once posted on this page. We will notify you of significant changes where required by law.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

support@happypetlabs.com
HappyPetLabs (operated by Xanper LTD)
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
Company Number: Pending registration
VAT Number: Pending registration